Customer Support Solutions News & Updates

November 23, 2023

Autumn Statement 2023: Auriga welcomes benefits uprating and National Living Wage rise

Auriga Services has welcomed changes to benefits, national insurance and local housing allowances - but has urged people to continue to access the wid...

November 20, 2023

In what ways can construction companies provide social value following the PPN06/20 mandate?

The construction industry has the power to shape not only physical landscapes but also the social fabric of our communities. Following the introductio...

November 17, 2023

Smart meter anxiety: what is it and how to fix it?

Home and business owners facing an ever increasing cycle of bills, not knowing how they’re going to afford to pay staff or take a holiday, cutting b...

when will the cost of living crisis end?

September 18, 2023

What can businesses do to support their customers during the cost of living crisis?

Following the recent announcement from Ofgem that the energy price cap will be set at £1,923 for the next quarter, there have been calls for the Gov...

July 3, 2023

Auriga Appoints New Chair

Auriga has announced the appointment of a new non-executive chair at a significant time for the organisation that has seen a 90% increase in the amo...

May 15, 2023

Empowering Lives: it is never just a washing machine

Imagine a world where a simple appliance could change lives, open doors to opportunities, and provide a fresh start. This is the power of a washing ma...

March 17, 2023

Auriga’s Response to Spring Budget 2023 – a mixed bag for low-income households

At Auriga, we are at the forefront of the cost of living crisis, helping an average of 1,800 vulnerable and low-income households in the UK every day,...

March 6, 2023

In Perspective – Price Cap vs. Support Gap

Energy regulator Ofgem has announced its new price cap for 1st April 2023 until 30 June 2023. The price cap has come down from £4,279 to £3,280 for ...

February 14, 2023

National Energy Action Conference – Our Main Takeaways

With increased debt on the horizon thanks to April’s £900 energy price hike, leaving an estimated 8.4 million homes in fuel poverty, it has never b...

January 23, 2023

Auriga Services’ partnership with IOTICS is leading the way in enabling utility companies to ‘truly share data, securely’

Digital cooperation capability from IOTICS enables a decentralised data ecosystem for the Auriga Priority Services Registration and Essential Sharing ...

December 21, 2022

In Perspective – CEO Jill Wheeler on hearing Auriga’s impact first-hand

As the cost of living crisis worsens and more and more people find themselves in a challenging financial situation, the Auriga team are talking to inc...

November 17, 2022

Reaction to Autumn Statement 2022

17 November 2022 Today’s Autumn Statement has attempted to plug the black hole in the cost-of-living and affordability crisis, with the sacrifices n...