Administrative Assistant

Are you seeking a role that offers not just competitive pay and benefits, but also the chance to contribute to a cause that truly matters? 

At Auriga Services, we’ve been dedicated to creating lasting impacts for those facing poverty for two decades, and now, we’re looking for a talented Admin Assistant to join our Assist team who provide debt advisory, welfare benefits and income maximisation services. 

Role responsibilities will include but are not limited to:  

• Receiving and handling correspondence, including telephone calls, from beneficiaries and other external contacts, handling or transferring them to the appropriate person to ensure complete and correct information quickly and with excellent customer service; 

• Entering data and accurately recording all information taken from portals, emails and calls, and adding this onto the database; 

• Providing information via email for organisations and beneficiaries regarding individual queries and application processes; 

• Scanning on post and uploading this information to the beneficiary’s case file; 

• Printing and franking letters so all correspondence is kept up to date; 

• Making outbound calls to beneficiaries to book in appointments for the Assist Team; 

• Ordering household items from designated suppliers for safe delivery to beneficiaries, liaising as requested with beneficiaries or their representatives; 

• Provide continued support to the Assist Team; 

• Continuously reviewing and play an active part in the work of the team and Auriga, suggesting improved ways of working and new ideas; 

• Working to deliver exceptional service in line with Auriga’s values; 

• Ensuring GDPR, safeguarding and other policies are followed. 

 Key Skills & Attributes: 

• Be passionate about providing an effective service to those in need; 

• Be organised and able to manage your time effectively to meet deadlines; 

• Have a good eye for detail and a high degree of accuracy; 

• Have excellent people skills, being able to deal with people who are struggling; 

• Expect to be able to receive difficult and sometimes emotional conversations when talking to people in need (we do provide training for this); 

• Have good oral and written communication skills; 

• Be proficient in Microsoft Word, Excel, Outlook and Teams; 

• Have previous experience of inputting data and using IT and databases; 

• Be able to work effectively in a team, supporting others when needed; 

• Work in the office 5 days per week. 

The Company: Auriga Services is a Public Benefit Entity that has been operating for 20 years and is owned by a registered charity – Evnia Charitable Trust.  As a wholly owned subsidiary, Auriga is the commercial arm of Evnia Charitable Trust.  Our charity-owned status makes us as unique in the marketplace, which allows us to genuinely care about creating better and lasting impacts for vulnerable people and households in poverty.    

Enjoy the rewards: Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology. 

If you’re the kind of person that wants to do a really great job, who cares about making a difference we think you’ll love it here.  

Applicants must already have the right to work in the United Kingdom, as we are unable to provide visa sponsorship for this role.